We have been saying that we are “the best promotional review service for indie writers” for quite a while, (at least on the Twitter Writing Community), and that was all good and dandy, yet, we didn’t have the numbers to even show our case, let alone prove it. So it could arguably be called vain boasting.

The point is, however, that we serve our costumer in the best way possible, and not boast for no reason. So, how could we gather proof of the quality of our services and actually see where our costumers’ opinions and feelings stand? A survey would do, so we did just that.

Original Tweet/survey reference

We wanted to know what our costumers felt when it came to the overall services, the resources we gave them, our prices, and how we treated them overall, so we kept it simple. Here are the results:

Quality of our Book Reviews

When we asked about what costumers thought about the quality of the reviews they received, we found that 92.9% of costumers were extremely satisfied with them, with 89.3% finding them “Excellent & Fair”, and 3.6% (1 vote) finding it “Good & Fair”. We had a 1 vote distribution of Average and “Bad & unfair”. So, we can conclude that, we have a 90%+ costumer satisfaction when it comes to review quality provided.

(Please mind that this was an open poll, and although, we warned people about the exclusivity of the poll, we had at least one troll voting in it. We deducted to have a troll in the poll, because we do not give negative reviews, and all reviews are approved first by the costumer, to the point that if a costumer is not satisfied, we do not post the review or charge for payment.) 

Costumer Service Satisfaction Rate

As per costumer service, we got a surprise. We got a 93.3% Satisfaction rate, with 20% of the votes saying that they received the best costumer service ever! That is a HUGE win for us, as we do our best to treat each and every client, or prospective client the best way we can. It is paying off. 😀
We got one vote about a bad costumer service but the voter gave no reason why he/she thought so. Which made us conclude it was a troll, and given that those votes where all negative, once we received them, made us further sustain our thoughts. But we have no evidence to see if who voted was indeed a costumer of ours or not.

How affordable are our prices to costumers eyes?

This was one of the reasons we made this poll. We were hearing around that our prices are somewhat high, and although we do our best to find a mid-term between affordability and profitability, as we always are, the results showed that even with our prices, the costumers are highly satisfied with it! We received a 76.1% positive score on the Price of service/Quality of service department.
That tells us that, although we have happy costumers as majority (53.8% think that our services are “Affordable & Excellent”), we DO have to improve in this area, and fast! Here are the results:

Is the E-mag useful?

That’s the question. We have been putting our our E-mag for 18months straight now, and have had more than 40 writers interviewed in it in order to give their advices, experiences and mistakes, so other writers can learn and improve their craft.
But above all, we have kept this E-mag 100% FREE. Every month, every day, and each edition has at least 2,000 downloads in numbers so far. It’s our most successful and powerful resource. BUT, the question is: Is it a useful resource? At all? We asked that and apparently 100% of voters think that the E-mag is indeed useful, or a great resource! *Happy screams*

Would our costumers recommend our services?

One way to see how satisfied costumers are, is the word-of-mouth-rate; the willingness/propensity that they have to recommend this same service to the their friends. We used this metric in order to put double-check the costumer satisfaction when it comes to our services, and to see our chances of success in the long-run. What we found surprised us! 87.6% of voters either have or will recommend our services to other people! 87.6%! That’s HUGE!!!

Repeat costumers rate.

Saying that they will or have recommended our services is AWESOME, but would our clients actually return willingly in order for their books the be reviewed again?! A whooping 80% said YES!!! This is huge!

Overall Satisfaction rates

This, along with the final metric, the overall satisfaction rate with our services match, with 93.3% of voters being satisfied with the service, and not just that BUT 60% being Extremely Happy with it! THIS IS HUGE!!!!! And demands a celebration.

As CEO of Scribble’s Worth, I promise you that we will do our best to keep improving these numbers on a daily basis. The Team is extremely happy with the reaction of our costumers and alongside with them, we are ALL coming up with great ways, and nifty ideas to make your journey as a writer easier and more successful.

Thank you for trusting us with the review and promotion of your books. If you have any ideas, complaints or suggestions, please DM me at @Julio_reviews at any moment. I will reply ASAP. Cheers!